"Debugging and troubleshooting", "List of MyChat Client errors", "0263".

 

Error

Error #0263: file download error: "error_description", URL: "file_url"

 

Error description

Impossible to download a file from the built-in MyChat WEB server.

 

"error_description" — brief description of the network error, "11001 Host not found".

"file_url" — a direct link where the application tried to download the file.

 

Problem solution

1.Make sure that firewall and/or antivirus do not block traffic on MyChat Server. Disabling antivirus programs usually not enough. You need to add node.exe to the exclusion list.
The list of ports used by MyChat (you need a WEB server port. A port on your server can differ from a default one).

 

2.If a client connects to the server via the internet, check if port mapping configured correctly on your router and specify IP address or MyChat server host for external clients.

Created with the Personal Edition of HelpNDoc: Easily create CHM Help documents